Contact, Shipping & Returns
For questions and suggestions on the products you can easily reach us via email firstname.lastname@example.org or via our Instagram or facebook page @neatlypersonalcare or write in our dedicated chat. We are here for you!
We are located in Dratelnstrasse 20, 21109 Hamburg, Germany; From where we create, manufacture and Ship all around the world!
We ship all around the world with Logistics partners to be as fast and responsible as possible. These are the rates:
- Germany orders - €4.99 - 3/4 working days
- EU orders - €7.99 - 4/5 working days
- Rest of the World - 9.99 - 7/9 working days
We work with DHL tracking numbers. Once your order is confirmed you will receive a confirmation email with all the details and the easy steps to follow to keep your order under control. For any question regarding your order status contact us via email at: email@example.com and we will be happy to help!
Returns & Refunds
We have a 30 day policy for returns. Of course, given the nature of our products, the will have to be undamaged and with the complete seal still on. We will help you get the product back and we will refund you the purchase a part from the initial shipping cost. Read more on our shipping and Refund policy at the following link that you can find in the footer of the website.
For any question regarding your order status contact us via email at: firstname.lastname@example.org and we will be happy to help!